Start with these steps
- Do not share any more numbers or send another payment. End the unexpected contact.
- Keep the gift card and store receipt. Save them privately because the card company may ask for information from them.
- Contact the gift card company promptly. Use the company’s official website or a number printed on the card. Tell the company the card was used in a scam and ask what options may be available.
- Ask whether a refund is possible. Some companies may be able to help, but a refund is not guaranteed.
- Review official reporting options. The FTC accepts consumer fraud reports at ReportFraud.ftc.gov.
What to tell the card company
Explain when the card was purchased, where it was purchased, how much was loaded, and that the number or PIN was shared because of a scam. Follow the company’s current instructions. Do not call a number given to you by the person who requested the gift card.
If other money, passwords, identity information, or device access were involved, use the guide that matches what happened. Contact any affected provider through a route you find independently.
Watch for a second payment request
A person may claim another fee is needed to release a refund or recover the money. Do not pay an unexpected recovery fee. Verify any claimed company or agency through an official website you locate yourself.
Official sources
- FTC: Avoiding and Reporting Gift Card ScamsOfficial steps for contacting gift card companies and reporting what happened. Last reviewed September 21, 2026.
- FTC ReportFraudOfficial consumer fraud reporting portal. A report does not guarantee individual investigation or recovery.