Tech-support scam warning signs

Start with these steps

1. Do not call the number in an unexpected pop-up. Close the browser or app if possible. A real security notification should not require you to call a phone number displayed in the warning.
2. Do not install remote-access software for an unexpected caller. End the call or chat. Do not share a screen, code, password, or keyboard control.
3. Verify through the device or software company’s official support route. Use settings already on the device, a trusted app, or the company website you locate independently.
4. Use built-in or trusted security tools. Follow current instructions from the operating system or security provider rather than a tool recommended by the unexpected contact.
5. If access already happened, act from a trusted device. Change important passwords, contact affected financial or account providers, and follow official device-security guidance.

Warning signs worth checking

• An unsolicited caller says they are from a well-known technology company.
• A browser pop-up creates noise, locks the screen, or displays a number to call.
• Someone asks you to install remote-control software or read a connection code.
• The supposed technician asks you to sign in to banking, buy gift cards, move money, or pay with cryptocurrency.
• A caller says a refund was too large and asks you to return the difference.

A device can have a real technical problem. The concern is the unexpected contact and unverified route—not every request for technical help.

If someone already accessed the device

• Disconnect the remote session and stop communicating with the person.
• From a different trusted device, change passwords for email, financial, and other important accounts that may have been visible.
• Contact banks or payment providers through official routes if financial information or payments were involved.
• Update security software and run a scan using the device or security provider’s official instructions.
• Review recent account activity and save relevant records privately.

For passwords or identity information, use the personal-information guide. For payments, use the money guide.

Official sources

• FTC: How To Spot, Avoid, and Report Tech Support ScamsOfficial warning signs and next steps after possible access. Last reviewed September 19, 2026.
• FTC: What To Do if You Were ScammedGeneral steps for device access, passwords, and payments.
• FTC ReportFraudOfficial consumer fraud reporting portal.